FAQ

1. What types of bags do you sell?

We offer a wide variety of bags, including backpacks, handbags, tote bags, crossbody bags, and travel bags.

2. How do I choose the right size bag for my needs?

We recommend considering what you need to carry daily. Our product pages include detailed dimensions and capacity information. If you’re unsure, our customer support team can assist you in selecting the best option.

3. Are your bags made from sustainable materials?

Yes, we prioritize sustainability. Many of our bags are crafted from eco-friendly materials, including recycled fabrics and vegan leather. Please refer to the product details for information on the materials used.

4. How can I care for my bag?

To ensure longevity, we recommend cleaning your bag according to the care instructions provided. Generally, using a damp cloth for spot cleaning and storing your bag in a cool, dry place will help maintain its appearance.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary by location. Please refer to our Shipping Policy for more details.

6. Can I return or exchange my bag?

We accept returns and exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Please review our Return & Exchange Policy for complete instructions.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our carrier’s website.

8. Are there any promotions or discounts available?

Yes, we frequently offer special promotions, discounts, and sales. Be sure to sign up for our newsletter to receive updates on exclusive offers.

9. Can I cancel or modify my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so changes cannot be guaranteed once an order is in progress.

10. How can I contact customer service?

You can reach our customer service team via email at [email protected], or by using the contact form on our website. We’re available Monday through Friday, 9 AM to 5 PM.